Cancellation policy

Purchase Options Cancellation Policy

Pre-orders

Certain Knightley Jewellery pieces or variants may be available to pre-order when they are not currently held in stock. Where an item is available for pre-order, this will be clearly stated on the product page together with the estimated dispatch timeframe.

Payment for pre-order items is taken at the time the order is placed.

If you wish to cancel a pre-order before it has been dispatched, please contact us as soon as possible at customercare@knightleyjewellery.co.uk. If the order has not yet been dispatched, we will cancel the pre-order and issue a refund to your original payment method.

Once a pre-order has been dispatched, it can no longer be cancelled as a pre-order. Our usual returns and refund terms will then apply. Please see our Return and Refund Policy for further information.

If an order contains both in-stock and pre-order items, the in-stock items may be dispatched separately. Cancelling a pre-order item will not automatically cancel any other items in the same order.

Estimated pre-order dispatch dates are provided in good faith and may occasionally change due to circumstances outside our control. If there is a significant delay, we will contact you with an updated estimated timeframe.

Made-to-order items

Certain ring sizes may be available on a made-to-order basis where the selected size is not held in stock. Where this applies, it will be clearly stated on the product page together with the estimated dispatch timeframe.

Payment is taken at the time the order is placed.

If you wish to cancel a made-to-order item, please contact us as soon as possible at customercare@knightleyjewellery.co.uk. If production has not yet begun, we will cancel the order and issue a refund to your original payment method.

Once production has begun, cancellation may not be possible. Your statutory rights are not affected. Please see our Return and Refund Policy for further information.